Legal notice

Seller Information

RUISEN INTERNATIONAL BRAND MANAGEMENT LIMITED

Business Address

Room 15, 11/F, Wah Wai Plaza,
No. 1008 Tai Nam West Street,
Lai Chi Kok, Kowloon, Hong Kong

Contact Information

MONTEREST Customer Support
Business Hours: Weekdays 8:00 AM–6:00 PM

Closed on weekends and public holidays.

Please note that our customer support office is closed on weekends, public holidays, and during the year-end and New Year holiday period.
Any additional closures will be announced on our News page.

Product Prices

All listed product prices include applicable taxes.

Shipping fees may apply separately. Please refer to the relevant product page or our shipping information for details.

Additional Charges

Shipping Fees

For deliveries within Japan excluding Okinawa Prefecture, the shipping fee is ¥600.
Shipping is free for orders of ¥10,000 or more.

For deliveries to Okinawa Prefecture, the shipping fee is ¥12,000.
Shipping is free for orders of ¥25,000 or more.

Payment Methods

Credit Card

VISA, MasterCard, JCB, American Express, Apple Pay, Google Pay, and Shop Pay

PayPal

Payment Timing

Credit Card
Payment is processed immediately after the order is placed.

Purchase Quantity Limits

The maximum quantity that may be purchased per customer varies by product. The maximum purchasable quantity is the quantity available for selection on each product page.

Delivery Time and Method

Estimated delivery periods, such as “Delivery within 14 days” or “Pre-order,” will be stated on the relevant product page.

For pre-order items, the expected shipping or delivery schedule will be stated in the product description. Please review the applicable product page before placing your order.

Orders are normally shipped within 5–10 days after purchase.
Weekends, public holidays, national holidays, year-end and New Year holidays, and other extended holiday periods are excluded.

After shipment, delivery is generally expected within approximately 3–5 business days. However, delays may occasionally occur due to customs clearance or other circumstances.

Tracking information may take approximately 3 days after the shipping notification to become available.

If your order has not arrived within one week after receiving the shipping notification, please contact MONTEREST Customer Support.

Email: info@monterest.com