Shipping policy

Thank you for shopping with Monterest ONLINE STORE.

All orders placed through the Monterest online store are shipped from Mainland China.

We use trusted international shipping networks to deliver orders to eligible regions in Japan, the United States, Canada, Australia, Singapore, Malaysia, Thailand, and the Philippines.

Please review the shipping information below before placing your order.

Shipping to Japan

Orders to Japan are shipped from Mainland China through our international shipping network.

Shipping Method

Standard Shipping

Tracking available
Door-to-door delivery to the address provided at checkout
A signature may be required upon delivery depending on the shipping conditions

Shipping Rates

Japan, excluding Okinawa Prefecture
Shipping fee: ¥600 JPY
Free shipping on orders of ¥10,000 JPY or more.

Okinawa Prefecture
Shipping fee: ¥12,000 JPY
Free shipping on orders of ¥25,000 JPY or more.

Estimated Delivery Time

Japan, excluding Okinawa Prefecture:
Usually 4–6 business days after shipment.

Okinawa Prefecture:
Usually 4–7 business days after shipment.

Shipping to the United States

Orders to eligible U.S. regions are shipped from Mainland China through our international shipping network.

Shipping Method

Standard Shipping

Estimated delivery time: 6–8 business days

Tracking available
Door-to-door delivery to the address provided at checkout
A signature may be required upon delivery depending on the shipping conditions

Shipping Rates

Orders from $0.00–$199.99 USD:
$25 USD shipping

Orders of $200 USD or more:
Free shipping

Eligible Regions

Shipping is available only to eligible U.S. states and regions that can be selected during checkout.

Alaska, Hawaii, Guam, Puerto Rico, the U.S. Virgin Islands, and certain military addresses may not be covered by the standard U.S. shipping terms above.

Please check shipping availability and applicable rates at checkout.

Shipping to Canada

Orders to Canada are shipped from Mainland China through our international shipping network.

Shipping Method

Standard Shipping

Estimated delivery time: 10–15 business days

Tracking available
Door-to-door delivery to the address provided at checkout
A signature may be required upon delivery depending on the shipping conditions

Shipping Rates

Orders below $150 CAD:
$20 CAD shipping

Orders of $150 CAD or more:
Free shipping

Shipping to Australia

Orders to Australia are shipped from Mainland China through our international shipping network.

Shipping Method

Standard Shipping

Estimated delivery time: 10–20 business days

Tracking available
Door-to-door delivery to the address provided at checkout
A signature may be required upon delivery depending on the shipping conditions

Shipping Rates

Flat-rate shipping: $25 AUD

Certain remote areas may be subject to delivery restrictions or different shipping conditions.

Shipping to Singapore

Orders to Singapore are shipped from Mainland China through our international shipping network.

Shipping Method

Standard Shipping

Estimated delivery time: 4–7 business days

Tracking available
Door-to-door delivery to the address provided at checkout

Shipping Rates

Orders below S$200 SGD:
S$10 SGD shipping

Orders of S$200 SGD or more:
Free shipping

Shipping to Malaysia

Orders to Malaysia are shipped from Mainland China through our international shipping network.

Shipping Method

Standard Shipping

Estimated delivery time: 5–7 business days

Tracking available
Door-to-door delivery to the address provided at checkout

Shipping Rates

Orders below RM600:
RM30 shipping

Orders of RM600 or more:
Free shipping

Delivery times may vary depending on the destination area.

Shipping to Thailand

Orders to Thailand are shipped from Mainland China through our international shipping network.

Shipping Method

Standard Shipping

Estimated delivery time: 5–8 business days

Tracking available
Door-to-door delivery to the address provided at checkout

Shipping Rates

Orders below ฿5,000 THB:
฿250 THB shipping

Orders of ฿5,000 THB or more:
Free shipping

Shipping to the Philippines

Orders to the Philippines are shipped from Mainland China through our international shipping network.

Shipping Method

Standard Shipping

Estimated delivery time: 5–10 business days

Tracking available
Door-to-door delivery to the address provided at checkout

Shipping Rates

Orders below ₱8,000 PHP:
₱450 PHP shipping

Orders of ₱8,000 PHP or more:
Free shipping

Estimated Delivery Time

Metro Manila:
Usually 5–7 business days after shipment.

Other regions:
Usually 6–10 business days after shipment.

Delivery times may vary depending on the destination area.

Duties & Taxes

International orders may be subject to customs duties, import taxes, consumption taxes, GST, or other customs-related charges depending on the destination country or region, order value, and product contents.

If different information is provided for a specific destination or displayed at checkout, that information will take precedence.

Any duties, taxes, or customs fees not collected at checkout may be payable by the customer in accordance with local laws and customs requirements.

Order Processing & Shipment

Once your order has been confirmed, we will arrange shipment as soon as the products are ready.

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take some time to appear in the carrier’s system after the shipping confirmation has been sent.

Estimated Delivery Times

The delivery times stated in this policy are estimates from the date of shipment.

Delivery may take longer than expected due to circumstances including:

Customs clearance
Weather conditions or natural disasters
Public holidays, year-end and New Year periods, sales periods, or other peak seasons
Carrier operations
Destination area
Other circumstances beyond our reasonable control

Estimated delivery times are provided for reference only and do not guarantee a specific delivery date.

Shipping Address

Before confirming your order, please make sure that your shipping address, postal code, phone number, and other delivery information are correct.

If an order is returned due to an incorrect address or incomplete information, you may be responsible for the additional cost of reshipping.

We may not be able to change the shipping address after an order has been dispatched.

Tracking Your Order

You can track your order using the tracking number provided in your shipping confirmation email.

You can also check your shipping status through the following page:

https://monterest.com/apps/trackmyorder

Delayed or Lost Packages

Monterest works closely with its shipping partners to help ensure that every order is delivered safely and as promptly as possible.

However, unexpected delays may occasionally occur during international shipping.

If your tracking information has not been updated for an extended period, or you believe your package may have been lost in transit, please contact us at:

info@monterest.com

We will review the situation and, where necessary, request an investigation from the shipping carrier.