Privacy policy
Last Updated: September 9, 2026
MONTEREST ONLINE STORE (hereinafter referred to as the “Store”) establishes this Privacy Policy regarding the handling of personal information in connection with the services provided through this website.
By using this website or purchasing products from the Store, you are deemed to have reviewed the contents of this Privacy Policy.
1. Personal Information
“Personal Information” means information relating to an individual that can identify a specific person, such as their name, date of birth, or other identifying information.
The website and related services operated by MONTEREST ONLINE STORE (hereinafter referred to as the “Services”) may collect customers’ Personal Information.
The Store recognizes the importance of protecting customers’ Personal Information and endeavors to manage and safeguard such information appropriately.
2. Purposes of Use
The Store uses Personal Information only to the extent necessary to achieve the following purposes.
If Personal Information is to be used for a purpose not listed below, the Store will obtain the individual’s prior consent where required by applicable laws and regulations.
- To fulfill obligations arising from sales transactions and other contractual relationships.
- For membership management, identity verification, and authentication services.
- To simplify registration procedures for services offered by the Store or its partners that require membership registration.
- To respond to inquiries and provide after-sales support.
- To calculate charges, process payments, and package and ship products.
- To publish information submitted by users.
- To provide notices necessary for the operation of the Services, including notices by email.
- To provide advertising, promotional, and marketing information relating to the Services, including by email.
- To conduct campaigns, surveys, and other promotional activities.
- To send email newsletters.
- To provide loyalty points, membership benefits, and similar services.
- To research and analyze marketing data and develop new services.
- To improve products, services, and the user experience.
- To maintain and manage systems and respond to technical issues.
- To prepare statistical materials for business partners.
- To exercise rights and perform obligations under contracts, laws, and regulations.
Personal Information may also be used for other purposes individually specified in connection with the Store’s services.
3. Outsourcing to Third-Party Service Providers
The Store may entrust all or part of the handling of customer information to third-party service providers to the extent necessary to achieve the purposes described above.
4. Disclosure to Third Parties
As a general rule, the Store does not provide Personal Information to third parties. However, Personal Information may be provided to third parties in the following circumstances:
- When the individual has given consent.
- When disclosure to a service provider engaged by the Store is necessary to provide a service requested by the individual.
- When disclosure is required by law or regulation.
- When order information or application information must be provided to a service provider in order to provide the Services or related services.
- When disclosure is made to a successor in connection with a merger, business transfer, or other business succession.
- When disclosure is made to a party subject to confidentiality obligations toward the Store.
- When otherwise permitted under applicable personal information protection laws or other laws and regulations.
5. Supervision of Service Providers
The Store may outsource certain business operations to third parties and provide Personal Information to such service providers to the extent necessary.
In such cases, the Store will select service providers according to appropriate standards, enter into agreements concerning the handling of Personal Information where necessary, and appropriately supervise such service providers.
6. Disclosure, Correction, Deletion, and Other Requests
If an individual requests disclosure of their Personal Information, the Store will verify the individual’s identity and respond appropriately in accordance with applicable laws and regulations.
If Personal Information is inaccurate and the individual requests correction, addition, or deletion, the Store will verify the individual’s identity and respond appropriately in accordance with applicable laws and regulations.
7. Use of Cookies
The Services may store and use text files known as “Cookies” on customers’ devices.
Cookies may be used to improve website functionality, remember customer preferences, analyze website usage, and display content related to customers’ interests.
Customers may configure their browser settings to display a warning before accepting Cookies or to reject Cookies altogether.
However, disabling Cookies may prevent certain features of the Services from functioning properly.
8. Management of Account Information
The Store does not manage members’ user IDs or passwords on behalf of customers.
Customers are responsible for properly managing their own account information.
Customers should exercise sufficient care, as inadequate management of account information, operational errors, or unauthorized use by third parties may result in registered Personal Information being viewed or used by others.
Except in cases of willful misconduct or gross negligence by the Store, the Store will be responsible only to the extent permitted by applicable laws and regulations.
9. Changes to This Privacy Policy
The Store may revise this Privacy Policy as necessary.
Unless otherwise specified by the Store, the revised Privacy Policy will become effective when it is posted on this website.
If there are any material changes, the Store will provide notice through this website or by another appropriate method.
10. Compliance with Laws and Regulations
The Store will comply with applicable laws, regulations, governmental guidelines, and other relevant standards concerning the Personal Information it holds and processes.
11. Continuous Improvement of Personal Information Protection
The Store will continuously review and improve its systems and procedures for the protection and management of Personal Information.
12. Contact Information
MONTEREST Customer Support
Business Hours
Weekdays: 8:00 AM–6:00 PM
(Excluding weekends and public holidays)
Email: info@monterest.com
Customer Support is closed on weekends, public holidays, and during the year-end and New Year holiday period.
Any additional closures will be announced on the News page.